Your privacy is very important to The Oyster Shed and we will always act to protect your personal information. We take this responsibility seriously and are vigilant about how and when your personal information is collected, used and shared.
This statement outlines our commitment to privacy, why we need to collect personal information from you, who we may share that information with and how you may access the privacy information that we hold.
WHO WE ARE
The Oyster Shed is a trading name of Australian owned company Perfectour Pty Ltd.
Our website address is https://theoystershed.com.au
OUR COMMITMENT TO PRIVACY
We will always handle your personal information securely and carefully. We will only request and/or retain information relevant to delivering our services to you. Unless first obtaining your specific consent, we will not use your information for purposes unrelated to the services we provide.
WHAT WE COLLECT
The type of information we collect is dependent on the interaction you have with us. Information we collect can include: your name, email address, post code, mobile phone number, mailing address, and credit card information. Sometimes – through third party entities such as Google and Facebook – we may also collect other information, such as your gender, date of birth, occupation, so that we can improve our service and product offering to you. We do not store your credit card details in any way.
HOW WE COLLECT IT
We collect information from you when you book online, fill out a form, respond to a survey, enter a competition, redeem a voucher, join our subscription membership, submit an enquiry, provide feedback to us, or interact via social media platforms. Where we wish to collect personal information about you via our website, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (e.g. to add you to a mailing list).
WHY WE COLLECT IT
We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities.
WHO WE SHARE IT WITH
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page.
ACCESS AND CONTACT PROCESS
If you need to access or correct any personal information we hold about you, please contact us using the Contact Details set out below. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by email, attentioning the Privacy Officer: info@theoystershed.com.au
COMPLAINTS
Should you believe that we have not fulfilled our obligations under the Privacy Act, have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us relating to your Personal Information, you can make a complaint in writing to our Privacy Officer using the details set out in this Privacy Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
If you are unhappy with a response that you have received, and if Privacy Act applies, you may direct your complaint to the Office of the Australian Information Commissioner (OAIC) in Australia. The details of the OAIC are listed on their website: www.oaic.gov.au
This policy was last updated: 6th May, 2022